ACCESS AND USE OF THE PLATFORM
The Platform is accessible on the following browsers: All browsers except Internet Explorer 11 and older versions.
The Platform is always accessible. The Platform may be temporarily unavailable in case of updates or technical problems. Technologies Neatro Inc. is not responsible for any interruption of service or updating. Technologies Neatro Inc. will try to make the updates when the affluence of visits on the Platform is at its lowest.
Technologies Neatro Inc. does not guarantee that the Platform, or any portion thereof, will function on any hardware or devices. In addition, the Platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Technologies Neatro Inc. reserves the right to add, delete and modify all content, or parts of it, on the Platform, except for the specific content of the User. Technologies Neatro Inc. cannot be held responsible for mistakes, typographical errors, or bugs. Each User created in the system owns the content on their account. Technologies Neatro Inc. does not delete anything unless a User requests it.
The User agrees, non-restrictively, to not:
Use the Platform in a way that could harm, put out of service, surcharge or jeopardize the Platform;
Disrupt the security or otherwise abuse the Platform or any service, system’s resources, server, or network linked to the Platform or websites affiliated, linked to, or accessible from the Platform;
Disturb or disrupt the use or the enjoyment by other Users of the Platform or websites affiliated or linked to the Platform;
Upload, display, or otherwise provide on the Platform a virus or any other file or computer program that is harmful, disrupting, or destructive;
Use a robot, spider, or any other automatic device or manual method to control or copy pages or content of the Platform;
Use the Platform to send e-mail chains, «junk mail» or any other type of unsolicited mass e-mail; and
Attempt to obtain unauthorized access to the Platform or certain parts of the Platform with limited access. Moreover, the User recognizes that he is the sole person responsible for any action, communication engaged or sent to him or from him. The User agrees to respect the legislation applicable to its use and its activities on the Platform.
Further, the User agrees that it is solely responsible for all actions and communications undertaken or transmitted to or on its behalf and agrees to comply with all applicable laws with respect to its use or activities on the Platform.
All intellectual property rights (trademarks, copyrights, etc.) (hereinafter the “Intellectual Property” related to the Platform are the exclusive property of Technologies Neatro Inc. The User may not copy or use the material, structure, menu, appearance or characters that appear on the Platform without the express consent of Technologies Neatro Inc.
Without limiting their coverage, the Intellectual Property elements belonging to Technologies Neatro Inc. include, non-exhaustively, the following elements:
All logos, drawings, graphs, marks (registered or not), symbols, texts, expressions, words as well as the general content on the Platform;
All software, APIs, and materials made available by the Platform; - All databases made available by the Platform; and
All the content offered by the Platform is for free download.
Any information provided on the Platform belongs to Technologies Neatro Inc. and is protected by the applicable laws. Except when provided otherwise, the information cannot be copied, displayed, distributed, downloaded, used without a license, modified, published, reproduced, reused, sold, transmitted, or used for derivative work means, public or commercial, without Technologies Neatro Inc.’s express and written authorization. The information is protected under Canada’s copyright and trademark legislation as well as under the copyright and trademark legislation of the countries hosting the Platform.
The pictures and the text, as well as the guides, educational content, and electronic books (e-books), contained on the Platform that are downloaded, copied, saved, or printed, are still
For further information regarding the authorization to use, reproduce or publish again any information displayed on the Platform, please contact Technologies Neatro Inc. at the following e-mail address: firstname.lastname@example.org.
Nothing contained herein shall be interpreted as conferring any license or any kind of right to the User under copyright or trademarks laws.
Unauthorized download, broadcast, copy, or modification of Intellectual Property or data contained in the Platform can breach laws regarding trademarks or copyrights. Such breach can expose the User to a lawsuit.
The content created, imported, submitted, or stored by the User is his property and he is responsible for ensuring that the User has the rights to use it.
It is possible that by using a link, the User exits the Platform to access external content (hereinafter referred to as “External Links”).
In addition to its own content, Technologies Neatro Inc. provides on its Platform links to other websites only for user-friendly and informative purposes.
Technologies Neatro Inc. has no control over the content of those websites and is not responsible for their accuracy, precision, comprehensiveness, authenticity, actuality, or adequacy.
Technologies Neatro Inc. is also not responsible for any direct or indirect damage or consequence regarding the content in these External Links.
Technologies Neatro Inc. has no influence on the content to which the External Links refer and is not responsible for it.
Technologies Neatro Inc. does not require the transmission of information, does not select nor modify the information transmitted, and does not select the recipients of the information transmitted.
Furthermore, under the links’ creation and consultation method in effect, Technologies Neatro Inc. does not subject the External Links to any intermediary short-term automatic safeguard. Consequently, the owners of the websites accessible from the External Links remain responsible for their content.
Furthermore, Technologies Neatro Inc. does not guarantee the absence of copyright, trademark, or any other rights violations by those websites or their content. Technologies Neatro Inc. does not guarantee the absence of viruses or any other harmful composites on those websites or on their content.
Technologies Neatro Inc. also does not guarantee the accuracy of documents available on the Internet.
The following conditions are applicable when the User accesses a social media page, an account, a website, a network, or any application contained in them that was created and is managed by a social media (hereinafter individually and collectively referred to as “Social Media”).
The User agrees, however, that Technologies Neatro Inc. may copy, edit, publish, translate and distribute the User’s commentaries, photos, videos, or any other element published on a Social Media, and this without any counterpart.
Some comments and other elements displayed on Social Media pages may not represent Technologies Neatro Inc.’s opinions. Consequently, the User agrees not to publish or submit information, publications, links, or any other element that fit in either one of the categories listed below on Social Media pages:
Any content whose nature is defamatory, offensive, obscene, misleading, illegal, or that otherwise violates the rights of others (including privacy rights) in any other way;
Any advertising content;
Promotional documents or any other form of undesired solicitation;
Any content whose origin or source is falsified;
Any financial or personal information about the User or anyone else; and
Any information, message, link, or item that, according to Technologies Neatro Inc., enters in either one of the categories listed above will be deleted without holding Technologies Neatro Inc. liable in any way.
In addition, Technologies Neatro Inc. does not assume responsibility for filtering messages posted on Social Media.
Technologies Neatro Inc. is not liable for entities detaining or exploiting Social Media, particularly for any loss, direct or indirect damage deriving from any measure or decision taken by the User or anyone else regarding the use of Social Media.
DISCLAIMER, EXCLUSION OF WARRANTY AND INDEMNITY
Technologies Neatro Inc. does not guarantee the accuracy, completeness, quality, suitability, or content of the information on its Platform. This information is provided "as is", without warranty or condition of any kind, unless otherwise stated in jurisdictions that do not allow the exclusion of implied warranties.
Technologies Neatro Inc. is not responsible for the content posted on the Platform by the User and for any damage that may result. Each User is responsible for the content it exchanges on the Platform and may not use the Platform for purposes contrary to the laws applicable in Quebec and Canada.
When the User is a consumer under the Consumer Protection Act, the Consumer Protection Act does not allow for the exclusion of warranties and Technologies Neatro Inc.'s disclaimer of liability for certain damages. In this case, the User has additional rights and is not subject to the limitations mentioned below.
Technologies Neatro Inc. shall not be liable for any direct, indirect, special, incidental, or consequential damages, or any other damages whatsoever, including loss of income, profits, or anticipated economic benefits from the use or inability to use the Platform, the information, documents and software contained therein, with their content, even if Technologies Neatro Inc. has been warned of the possibility of such damages or even if such damages may be reasonably foreseen.
The User may not use or export the information nor any copy or adaptation of the information in contravention of applicable laws or regulations.
AMENDMENTS TO THESE TERMS
We occasionally update these Terms. Continued use of this Platform constitutes the User’s agreement to these Terms and to its updates.
Technologies Neatro Inc. reserves the right to modify or supplement these Terms at any time, at its sole discretion, and without notice.
If the User objects to any changes to these Terms, he must cease all use of the Platform. Technologies Neatro Inc. will attempt, as much as possible, to inform Users of any changes to this Policy, However, it is the User’s responsibility to review it regularly to be informed of any changes that may be made.
However, Technologies Neatro Inc. will notify prior to the effective date of the amendment to the current Terms. Technologies Neatro Inc. will notify the User by sending an email informing the User that it has published the details of the changes on its website. If the User does not accept these changes and no longer wishes to use the Platform, the User must cease all use of the Platform.
Wherever the context requires, words importing the singular number shall include the plural and vice versa; words importing the masculine gender shall include the feminine gender and vice versa.
If the User has any questions or comments regarding any content of the Platform, he can contact us at email@example.com.
GENERAL TERMS AND CONDITIONS OF SALE SPECIFIC FOR THE SALE OF SERVICES OF NEATRO TECHNOLOGIES INC.
This agreement (hereinafter referred to as the "Agreement") sets forth the terms and conditions that apply to the purchase of all services (hereinafter referred to as the "Services") provided by Neatro Technologies Inc., a company whose head office is located at 304-4141 Lasalle Boulevard, in the City of Verdun, Province of Quebec (H4G 0A9), in Canada (hereinafter referred to as "Neatro Technologies Inc.").
The terms "you" and "your" refer to the person who purchases Services (hereinafter also referred to as the "Client" and collectively the "Clients") through our website (hereinafter referred to as the "Platform"). Neatro Technologies Inc. provides its Clients with a Platform allowing them to perform online retrospectives and to follow the continuous improvement of their team(s).
By using this Platform to purchase services online, you must accept the Agreement and you agree to be bound by it. You represent that you are of sufficient age to enter into this Agreement. This Agreement contains important information about your rights and obligations and sets forth restrictions and exclusions to which you may be subject.
For more information about your rights and obligations, we suggest that you read the laws and regulations applicable to this area.
1. AUTHORIZATION TO USE ELECTRONIC DOCUMENTS
You hereby authorize the exchange of documents and information between you and Neatro Technologies Inc. by Internet or by electronic mail.
You agree that this Agreement is equivalent to an original written Agreement between you and Neatro Technologies Inc.
You also agree that all agreements, notices, information, and other communications that we send to you electronically meet the legal requirements according to which these communications must be made.
2. OTHER DOCUMENTS, AGREEMENTS, AND POLICIES
Notwithstanding the foregoing, the provisions of this Agreement take precedence over the provisions of the Other Policies. In the event of any inconsistency between the provisions of this Agreement and the Other Policies, the provisions of this Agreement shall apply.
3. GEOGRAPHICAL AREA
The Services offered on the Platform are available worldwide.
The characteristics and terms of the Services sold by Neatro Technologies Inc. are defined on the Platform. The price(s) of the Services are also defined on the Platform. The display of this information on the Platform is authentic, but Neatro Technologies inc. reserves the right to modify this information at its convenience, while respecting the applicable legal and regulatory provisions.
5. REGISTRATION, USERNAME, AND PASSWORDS
Some of the features available on the Platform require registration or subscription. If you choose to register or subscribe for such a feature, you agree to provide accurate and current information about yourself as required by the registration or subscription process and to promptly update such information as necessary to ensure that it remains accurate and complete.
You acknowledge that you are responsible for:
Maintaining the confidentiality of any passwords you choose or are assigned as a result of your registration or subscription
Any and all activity that occurs under your username or password; and
Logging out of your account at the end of each session.
Furthermore, you agree to notify Neatro Technologies Inc. of any unauthorized use of your username or password. If you fail to comply with the obligations set forth in this section, Neatro Technologies Inc. shall not be liable for any loss or damage arising therefrom.
6. ACCOUNT SUSPENSION, ACCESS RESTRICTION, TERMINATION
In case of serious violation of this Agreement or of the Other Policies, or if Neatro Technologies inc. has reasons to believe that your actions require it to protect its security and integrity, that of its other Clients or of third parties, for fraud prevention purposes - including the abuse of Trial Period use as defined below in article 8, corruption, money laundering or investigation, Neatro Technologies inc. can take the decision to:
Restrict offending Client’s access and use of the Platform; and/or
Suspend the offending Client’s account, temporarily or permanently, as determined by the severity of the acts.
The Client is the person contracting with Neatro Technologies inc.
The Service order that the Client makes through the Platform of Neatro Technologies inc. constitutes an order (hereafter referred to as the "Order") and gives rise to the formation of a contract between the Parties. When ordering a Service through the Platform, the Client must approve it.
The Contract is formed upon receipt of an Order confirmation by the Client.
Following the Order, the details concerning the purchased Service(s) will be included in a confirmation email that will be sent to the Client by Neatro Technologies Inc. An invoice will be sent to the Client by email, or he will be able to access it from his personal space on the Platform.
An Order does not bind Neatro Technologies inc. until it is fully paid.
The Platform offers the Client the option of either an annual subscription or a monthly subscription (hereinafter referred to as the "Subscription"), the terms of which are detailed on the Platform.
By entering a Subscription, the Client agrees to pay either an initial and recurring monthly subscription or an annual subscription according to the current rate displayed by the Platform (hereinafter referred to as the "Subscription Fee"). The annual subscription is automatically renewable only if it is subscribed via the application of Neatro Technologies inc.
The Client is exempted from any Subscription Fee if he subscribed to a trial offer, during the period covered by this offer, as described on the Platform of Neatro Technologies inc. Platform (hereinafter referred to as the "Trial Period"). No banking information will be requested at the time of the activation of the Trial Period, and no invoice will be sent.
A contract is formed between the Parties on the date the Client receives a Subscription confirmation, on which date the Subscription Fee is due by the Client.
If the Client has a Trial Period, the Subscription Fee is due on the date the Trial Period ends, if the Client places an Order.
Payment terms for Subscription Fees are detailed in Section 10 below.
The Client's cancellation or termination of its Subscription is subject to the terms of the termination policy (hereinafter the "Termination Policy") detailed in Section 14.
All prices are, unless otherwise specified, in U.S. dollars (USD). The prices displayed on the Platform do not include the applicable taxes.
Although Neatro Technologies inc. makes every effort to provide an accurate description of its prices, the risk of error remains. Neatro Technologies inc. reserves the right to correct its prices and any erroneous information, to modify the prices of the Services or any other modification of this Agreement, at any time, in accordance with the applicable legal and regulatory provisions.
If a price is erroneous, Neatro Technologies inc. reserves the right to cancel your Order as well as the invoiced fees and will communicate with you in order to propose to you to place a new Order according to the adjusted price or to refund you according to the terms of the present Agreement and the applicable legal and regulatory provisions.
10. TERMS OF PAYMENT
10.1. General provisions
For all the Orders and Subscriptions, the terms of payment are established by Neatro Technologies inc. at its discretion. Neatro Technologies inc. allows that the payment can be made by the following methods:
Payments must be approved by the financial institution that issued the credit or debit card.
The Client must be legally authorized to use the card that will be used to pay the Order. Neatro Technologies inc. guarantees that it does not collect any banking data from the Clients. In the case where the Service proposed to the Client would not benefit from the chargeback and that the Consumer Protection Act is applicable, Neatro Technologies inc. commits not to take any money from the Client before having carried out its main service.
Bank transfers are accepted by Neatro Technologies Inc. only if they are of an amount superior to two hundred American dollars (USD 200.00).
Neatro Technologies inc. can occasionally provide discounts, rebates, promotional codes for the benefit of the Clients. Clients can find out about them by email and/or by consulting the Platform.
10.2. Special provisions for Orders
The Client may not pay in installments. The payment of the price of the Service shall be made in one installment.
10.3. Special provisions for Subscriptions
Payment of the Subscription Fee is automatic during the Subscription using the banking information provided by the Client.
In the case of payment by bank transfer, there is no renewal of the Subscription.
The Subscription is automatically renewable for Clients who pay by credit card. In other cases, the renewal is not automatic.
The Client authorizes Neatro Technologies inc. either directly or through its payment processing service, to invoice the Subscription Fees through the payment method chosen by the Client, at the due date. The amount of the Subscription Fee is charged monthly on the anniversary of the formation of the contract.
In case of failure to collect the due Subscription Fees, Neatro Technologies inc. may, at its sole discretion (without being obliged to do so), try to collect the fees later, and/or suspend or cancel the account, without notice.
11. AVAILABILITY OF SERVICES
The availability of some Services may be limited. Neatro Technologies inc. can modify or withdraw Services at any time without notice. If a Service ordered is not or no longer available, Neatro Technologies inc. will notify you by email and your order will be automatically canceled.
12. ORDER CANCELLATION
Neatro Technologies inc. reserves the right to limit its quantities, to refuse or to cancel an Order, including after the transmission of an Order, even if it has been confirmed and invoiced. If your Order is canceled after your payment has been processed, you will be fully refunded by Neatro Technologies inc. according to the applicable legal and regulatory provisions and this Agreement.
The cancellation of the Order is done by email. If the Order is fully paid, the Client will be fully refunded. Neatro Technologies inc. will reimburse the Client according to the applicable legal and regulatory provisions and this Agreement.
At the Client's request, Neatro Technologies inc. will reimburse the amount paid for an Order less the sum of fifty dollars ($50.00) equivalent to the service fees.
To the extent permitted by law, if Neatro Technologies inc. finds that a cancellation notice was given in bad faith or in an illegitimate attempt to avoid payment for Services received and enjoyed, Neatro Technologies inc. reserves the right to reject the request for a refund.
13. NON-REFUNDABLE SERVICES
Some Services offered by the Platform, such as the Subscriptions, are not refundable.
In the event that you wish to terminate your Subscription without respecting the terms of the Termination Policy, Neatro Technologies inc. will have no obligation to terminate the Service and to proceed to a refund of your Subscription.
14. TERMINATION POLICY
In case the Client benefits from a Trial Period, no termination request shall be made. Termination is automatic during the Trial Period on the Platform.
Outside of the Trial Period, the Client may request to terminate its Subscription at any time by logging into its account (using the Platform), and following the termination procedures.
The termination request is considered at the date of its reception by Neatro Technologies inc. and the Services provided under the Subscription will cease to be provided to the Client at the end of the current billing period. This request is presumed to have been received by Neatro Technologies Inc:
At the date and time recorded by the server of Neatro Technologies inc. if this request is made online; or
At the date and time of sending shown on the email sent to Neatro Technologies inc.
The termination of the Subscription does not entitle the Client to any refund of the amounts paid for the current month or year. The termination of the Subscription only leads to the suppression of the automatic renewal for the next subscription cycle.
15. EXCLUSION AND LIMITATION OF LIABILITY
Neatro Technologies inc. renders the Services professionally and in accordance with the practice of its sector of activity. Neatro Technologies Inc. does not assume any express or implied warranty regarding, among other things, the commercial value or the effectiveness of the Services rendered.
16. FORCE MAJEURE
Neatro Technologies inc. will not be held responsible for the total or partial non-fulfillment of any of its obligations towards the Client, nor for the damages or losses that the Client could undergo if the non-fulfillment or the delay of the Orders results from a force majeure or natural disaster.
Force majeure refers to all unforeseeable and unavoidable events, beyond the control of Neatro Technologies Inc, of any nature whatsoever, including but not limited to the following situations: natural disasters, bad weather, fires, floods, avalanches, landslides or subsidence, strikes, sabotage, embargoes, interruptions or delays in transportation or means of communication, acts or regulations emanating from public authorities, civil or military, (including delays in obtaining authorizations or permits of any kind), wars or pandemics, which have the effect of rendering the Service unavailable momentarily or permanently.
If such an event occurs, as defined above, Neatro Technologies inc. must notify the Client, in writing, and the execution delays are automatically extended by the duration of the event. If the duration of the event of force majeure is superior to two (2) months, the Client can cancel the contract by means of a notice sent to Neatro Technologies inc.
Any consideration provided for in the contract that has already been executed will be reimbursed or paid upon receipt by one Party of a written notice from the other Party.
17. APPLICABLE LAWS AND JURISDICTION
This Platform and its server are located in the province of Quebec, Canada. This Agreement must be interpreted in accordance with the laws of the province of Quebec and the laws of Canada that apply in this province.
Neatro Technologies Inc. subjects the Platform and its server to the Canadian and Quebec laws against corruption.
This Agreement shall be considered as a distance selling contract governed by the laws of the Province of Quebec, without regard to conflict of laws principles.
Subject to applicable laws, including the Consumer Protection Act, any dispute between Neatro Technologies Inc. and the Clients shall be submitted to the courts of the province of Quebec, regardless of the Client's place of residence.
Notwithstanding any attribution of jurisdiction and applicable law, when the Client is a consumer within the meaning of the Consumer Protection Act of Quebec, then any dispute relating to the present Conditions will be governed by the law of the province of Quebec and will necessarily be brought before a competent court in application of the rules of the Code of Civil Procedure.
Headings are included in this Agreement for ease of reference and understanding only and shall not affect the interpretation of this Agreement. The general interpretation of this Agreement is subject to the provisions of the Civil Code of Quebec.
You may not assign your rights or obligations under this Agreement without the express written consent of Neatro Technologies Inc.
Neatro Technologies inc. reiterates that the Platform is intended to be used by an adult, and not by a minor. If some ads on the Platform are addressed to a minor audience, any purchase of Service or Subscription can only be made by an adult, and the use of the Platform by a minor must be done under the supervision of a parent or guardian.
The Parties are bound by this Agreement and acknowledge that they are aware of each other's rights and obligations.
22. CONSUMER PROTECTION
The provisions of the present Convention are not intended to replace the Consumer Protection Act, the latter being applied as a priority when the situation requires it.
This Agreement shall be interpreted in accordance with the rules of the Civil Code of Quebec.
The clauses shall be interpreted one by one, giving each clause the meaning that results from the Agreement as a whole.
24. LANGUAGE: FRENCH AND ENGLISH
In the event of a problem of definition or interpretation between the English and French versions of this Agreement, the French version shall prevail.
25. ENTIRETY OF THE AGREEMENT
This Agreement, the Other policies, terms and conditions incorporated herein by reference or referred to herein, constitute the entire Agreement between you and Neatro Technologies Inc. with respect to the Agreement, the use of the Platform, and the transactions conducted on or from the Platform. They replace all previous agreements or understandings (electronic, verbal, or written) concerning the subject matter hereof, and they can only be modified in writing in accordance with this Agreement.
26. NO WAIVER
The failure of Neatro Technologies Inc. to enforce any provision hereof or to respond to a breach hereof by you or any third party shall not in any way waive the right of Neatro Technologies Inc. to enforce any of the terms hereof or to respond to similar breaches in the future.
You acknowledge that you have read and understood this Agreement and that the entirety of this Agreement does not contain any unreadable or incomprehensible terms and agree to the entirety of this Agreement WITHOUT RESERVATION.
27. MODIFICATION OF THE CONDITIONS
Neatro Technologies inc. reserves the right to modify, change or update the present Agreement. Neatro Technologies inc. will notify the Clients by email thirty (30) days before the coming into effect of these modifications.
If the Client does not accept the present Agreement or, as the case may be, the Agreement as modified, it must not, or must not anymore, use the Platform. It will have at the latest, thirty (30) days after the entry into force of the modifications to send a notification to Neatro Technologies Inc.
The use of the Platform by the Client after modifications means that the Client agrees to respect and to be legally bound to the modified Agreement. Neatro Technologies inc. will inform the Clients of any change of this Agreement thirty (30) days in advance.
For any return, exchange, refund, cancellation of orders and subscriptions you can contact Benjamin Cotrel, the person responsible, by:
Phone number: 514-887-2507
Last updated on April 19, 2022.